Returns & Exchanges
At My Berkey, we stand behind the quality of our water filtration systems and offer a 30-day return policy to ensure your complete satisfaction with your purchase. If you are not entirely happy with your order, we are here to help you facilitate a smooth return or exchange process.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the unused Berkey system and all original components in their original packaging to ensure the items are protected during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for your records.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing